Домат AI

Domat AI Terms of Use

Effective date: November 15, 2026
Last updated: November 15, 2026

1. General

1.1. These terms of use ("the Terms") govern the relationship between VIEVO SAS ("we", "us") and anyone who uses the Domat AI mobile app for iPhone ("the app" or "the service") ("you", "the user").

1.2. By tapping "Sign in with Apple" and using the app, you confirm that you have read, understood and accept these Terms. If you do not accept them, do not use the app.

1.3. How we process your personal data is described in the Privacy Policy: https://domatai.app/en/privacy.

1.4. The app is offered through the App Store in many countries and is available in Bulgarian and English. These Terms are also available in Bulgarian (https://domatai.app/terms). If the two versions differ, the Bulgarian version prevails.

2. Information about the provider

  • Name: VIEVO SAS (a French simplified joint-stock company)
  • Registration number (SIREN): 131 461 626, registered in the French National Business Register (RNE)
  • VAT number: FR59 131 461 626
  • Registered office and address: 689B rue Voltaire, 01220 Divonne-les-Bains, France
  • Email: support@domatai.app

Supervisory authorities:

  • French Directorate-General for Competition, Consumer Affairs and Fraud Control (DGCCRF) — https://www.economie.gouv.fr/dgccrf
  • French Data Protection Authority (CNIL) — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, https://www.cnil.fr
  • For consumers in Bulgaria: the Commission for Consumer Protection — https://kzp.bg, and the Commission for Personal Data Protection — 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria, https://www.cpdp.bg

3. Description of the service

3.1. Domat AI helps you keep track of what you eat. The app:

  • calculates a daily goal for calories and macronutrients (protein, carbohydrates and fat) based on your answers during initial setup;
  • estimates the approximate calories and macronutrients in your food from a photo, a text description or a photo of the nutrition label, using artificial intelligence (AI);
  • looks up data for packaged products by barcode in the Open Food Facts database;
  • keeps a food diary and a weight log;
  • if you allow it, adds the active energy burned from Apple Health to your daily goal.

3.2. The service requires an internet connection and an iPhone with a supported version of iOS.

3.3. Access to the app requires an active Domat AI Premium subscription (section 7), including during the free trial. Without a subscription, the app's features are not available.

4. Not medical advice

4.1. Domat AI is not a medical device and does not provide medical, dietary or other professional advice. Daily goals and food estimates are general, automatically calculated guide values and do not replace a consultation with a doctor, dietitian or other healthcare professional.

4.2. The app is not intended for people who:

  • have an eating disorder, now or in the past (for example anorexia, bulimia, binge eating);
  • are pregnant or breastfeeding.

4.3. If you have a medical condition or take medication that affects your eating, appetite or weight (for example diabetes, kidney disease, cardiovascular disease), if you follow a diet prescribed by a doctor, or if you plan a significant change in your eating, weight or physical activity, consult a doctor before using the app.

4.4. If you feel unwell while using the app, or start to worry excessively about your eating or weight, stop using the app and seek medical help.

5. Accuracy of estimates

5.1. Calorie and macronutrient estimates are generated automatically by an AI model and may be inaccurate — for example with poor lighting, partly visible food, hidden ingredients (fat, sauces, sugar), unusual portions or an incomplete description.

5.2. Product data looked up by barcode comes from Open Food Facts, a database filled in by volunteers. It may be incomplete, out of date or inaccurate.

5.3. Check the estimates and data before saving them and, if in doubt, compare them with the information on the package.

6. Account

6.1. Age. You may use the app only if you are 16 or older. If you are between 16 and 18, you may take out a subscription only with the consent of a parent or guardian.

6.2. Sign in with Apple. An account is created with Sign in with Apple. Use of that service is also subject to Apple's terms.

6.3. Accurate data. You agree to enter accurate data during initial setup, because the calculated goals depend on it.

6.4. Security. You are responsible for protecting your device and your Apple Account. Let us know immediately if you suspect unauthorized access to your account.

6.5. Deletion. You can delete your account at any time in the app: Settings → Delete account (if you don't have an active subscription, also from the "⋯" menu on the subscription screen). Deleting your account deletes all your data, as described in the Privacy Policy. Deleting your account or the app does not cancel your App Store subscription — see clause 7.5.

7. Subscriptions, free trial and payments

7.1. Plans. We offer the Domat AI Premium subscription in the following auto-renewing options:

  • Yearly subscription — for a period of 1 year, with a 3-day free trial for new subscribers;
  • Monthly subscription — for a period of 1 month;
  • Yearly subscription at a special discount — for a period of 1 year, with a 3-day free trial for new subscribers. It is offered once in the app to users without a subscription and renews at the same price after the first year.

All options give the same access to the app.

7.2. Prices. Current prices in your country's App Store currency, including VAT or other applicable taxes, are shown in the app before you confirm the purchase and in the App Store. Indicative prices in Bulgaria: €29.99 per year, €6.99 per month, and €19.99 per year for the yearly subscription at a special discount. If there is a difference, the price shown by Apple at the time of purchase applies.

7.3. Free trial. The free trial of the yearly subscriptions lasts 3 days and can be used once per Apple Account, in line with Apple's rules. If you do not cancel at least 24 hours before the end of the trial, the subscription automatically becomes a paid yearly subscription when the trial ends, and the amount for the first year is charged to your Apple Account. If you buy a subscription during the trial, any unused part of the trial is forfeited.

7.4. Payment and automatic renewal. Payment is charged to your Apple Account when you confirm the purchase (or, with a free trial, when the trial ends). The subscription renews automatically for the same period and at the same price unless automatic renewal is turned off at least 24 hours before the end of the current period. The renewal is charged within 24 hours before the end of the current period.

7.5. Cancellation. You can manage or cancel your subscription at any time in Settings → [your name] → Subscriptions on your iPhone or in the App Store. To avoid being charged for a renewal, cancel at least 24 hours before the end of the current period. After you cancel, you keep access until the end of the period you have already paid for.

7.6. Refunds. In-app purchases are made and processed by Apple. We have no access to payments and cannot issue refunds. Refund requests are made to Apple under Apple's terms — for example at https://reportaproblem.apple.com.

7.7. Right of withdrawal. As a consumer, you generally have the right to withdraw from a distance contract within 14 days under Directive 2011/83/EU, the French Consumer Code (Code de la consommation) and the law of the EU country where you live (in Bulgaria, the Consumer Protection Act). When you start a subscription, including a free trial, you expressly request that access to the app's digital content and services begins immediately and you acknowledge that you thereby lose your right of withdrawal, to the extent the law allows. This does not limit your rights under Apple's terms, including the option to request a refund through Apple.

7.8. Price changes. We may change subscription prices. A change does not affect the current paid period. Apple will notify you in advance and, where Apple's rules require it, will ask for your consent before applying a higher price at renewal.

7.9. Fair use. To keep the service stable and prevent abuse, the number of AI analyses is limited to 40 per day. If you reach the limit, you can keep adding entries manually or wait until the next day.

8. Acceptable use

8.1. You may use the app only for personal, non-commercial purposes and in accordance with the law and these Terms.

8.2. You may not:

  • upload photos or text that are unrelated to food, that break the law or infringe the rights of others, or that contain other people's personal data without their consent;
  • send bulk or automated requests for AI analysis, scrape data automatically or circumvent the daily limits;
  • decompile, disassemble or otherwise try to extract the app's source code, except to the extent expressly permitted by law;
  • try to gain unauthorized access to the servers, data or accounts of other users, or interfere with the normal operation of the service;
  • use the app to develop a competing product or service.

8.3. In case of a serious or repeated breach, we may restrict or terminate your access to the service (section 14).

9. Your content

9.1. The photos, descriptions and entries you add to the app ("your content") remain yours.

9.2. You grant us a non-exclusive, royalty-free right to store, process and display your content, including sending it for AI analysis to the providers listed in the Privacy Policy, solely in order to provide the service to you. This right ends when you delete the content concerned or your account.

9.3. You are responsible for having the right to use the content you upload.

10. Intellectual property

10.1. The app, including its software, design, texts, graphics and the Domat AI name and logo, is owned by us or our licensors and is protected by law.

10.2. We grant you a limited, non-exclusive, non-transferable and revocable right to install and use the app on Apple devices that you own or control, for personal purposes and in accordance with these Terms and the App Store Usage Rules.

11. Open Food Facts data

11.1. The product data the app shows when you scan a barcode comes from Open Food Facts (https://world.openfoodfacts.org), an open food products database created by volunteers.

11.2. The Open Food Facts database is made available under the Open Database License (ODbL) v1.0 (https://opendatacommons.org/licenses/odbl/1-0/), and its individual contents under the Database Contents License (DbCL) v1.0 (https://opendatacommons.org/licenses/dbcl/1-0/).

11.3. Open Food Facts is an independent project and is not affiliated with us. We are not responsible for the completeness and accuracy of this data (see clause 5.2).

12. Availability and changes to the service

12.1. We make reasonable efforts to keep the service running continuously and without errors, but it may be temporarily unavailable — for example during maintenance, updates, technical problems or problems with the providers we rely on (Apple, Google, Anthropic, Adapty, Open Food Facts).

12.2. We may develop and change the app — add, change or remove features — if the change is justified (for example for technical, legal or security reasons) and does not cause you additional costs. If a change materially and negatively affects your access to or use of the service, we will notify you in advance and you will have the rights provided by the applicable law on digital content and digital services.

12.3. Nothing in these Terms limits the rights you have under French law, or under the law of the country where you live to the extent it applies, if the digital content or digital service does not conform to the contract.

13. Liability

13.1. We are liable for performing our obligations under these Terms in accordance with applicable law.

13.2. To the extent permitted by law, we are not liable for:

  • decisions you made solely on the basis of the approximate estimates and goals in the app, without consulting a professional where that is advisable (section 4);
  • inaccuracies in data you entered yourself or in third-party data (section 5);
  • temporary unavailability of the service for reasons beyond our reasonable control;
  • damage caused by using the app in breach of these Terms.

13.3. The limitations in clause 13.2 do not apply in cases of intent or gross negligence on our part, to damage to life or health, or to your rights as a consumer that cannot be excluded or limited by law.

14. Termination

14.1. You can stop using the app and delete your account at any time (clause 6.5). Remember to cancel your App Store subscription separately (clause 7.5).

14.2. We may suspend or terminate your access to the service in case of a serious or repeated breach of these Terms, use in breach of the law, or if a competent authority requires it. Where possible and appropriate, we will notify you in advance and give you the opportunity to stop the breach.

14.3. If we decide to discontinue the service entirely, we will notify you a reasonable time in advance, and at least 30 days in advance.

15. Apple-related terms

15.1. These Terms are concluded between you and us, not with Apple Inc. ("Apple"). We, not Apple, are responsible for the app and its content.

15.2. Your right to use the app is limited to Apple-branded devices that you own or control, in accordance with the Usage Rules set out in the App Store terms.

15.3. Apple has no obligation to provide any maintenance or support for the app. Contact us with any questions (section 2).

15.4. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to a warranty are our responsibility, to the extent provided by law.

15.5. We, not Apple, are responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation.

15.6. If a third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, are responsible for the investigation, defense, settlement and discharge of that claim.

15.7. You represent that you are not located in a country that is subject to an embargo or sanctions, and that you are not listed on any list of restricted parties that would prohibit you from using the app.

15.8. When using the app, you must also comply with applicable third-party terms (for example your mobile service provider's terms).

15.9. Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

16. Changes to these Terms

16.1. We may change these Terms, for example when the app's features, the prices or the applicable law change. The current version is published at https://domatai.app/en/terms (Bulgarian version: https://domatai.app/terms).

16.2. We will notify you in the app of material changes before they take effect. If you do not agree with the changes, you can cancel your subscription and delete your account. If you continue to use the app after the changes take effect, you are deemed to accept them.

17. Governing law and dispute resolution

17.1. These Terms are governed by French law. If you are a consumer, this choice of law does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you habitually reside (Article 6 of Regulation (EC) No 593/2008, "Rome I").

17.2. If you have a complaint, please write to us first at support@domatai.app. We will reply within 14 days.

17.3. If we cannot resolve the dispute, you can refer it free of charge to a consumer mediator under Article L612-1 of the French Consumer Code: [FILL IN (legal fact): name, address and website of the consumer mediator (médiateur de la consommation) VIEVO SAS is registered with]. You can also contact the European Consumer Centre in your country and, if you live in Bulgaria, the Commission for Consumer Protection (https://kzp.bg), including for out-of-court resolution of the dispute through its conciliation committees.

17.4. Disputes that are not resolved by mutual agreement are referred to the competent court. If you are a consumer domiciled in the EU, you can also bring proceedings in the courts where you live, and we can bring proceedings against you only there (Regulation (EU) No 1215/2012).

18. Final provisions

18.1. If any provision of these Terms is found to be invalid, this does not affect the validity of the remaining provisions.

18.2. Our failure to exercise a right under these Terms does not mean we waive that right.

18.3. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the app.

19. Contact

VIEVO SAS
689B rue Voltaire, 01220 Divonne-les-Bains, France
Email: support@domatai.app